WE NEED YOUR SUPPORT

Divine Hospice & Palliative Care is a small, privately owned hospice company in Denver Colorado that is trying to carry out a mission close to our hearts. We need donations and volunteers to help reach out and provide care to those that need them the most but do not have the resources available.

PLEASE DONATE

Please help us provide support to those that deserve to not be alone but don’t have the resources to help them.

CONTACT INFO
  • Address: 10200 E Girard Ave, Suite D-140
    Denver, CO 80231
  • Phone: 1-303-357-2540
  • Email: info@divinehospice.net

Patients' Rights

Divine Hospice & Palliative Care is dedicated to confidentiality and protecting all aspects of our patient’s rights. As one of our patients, you will be treated with the utmost respect and will always play a part in directing your care.

Quality of Care

Patients have the right:

  • to receive care of the highest quality
  • to be provided an interpreter if unable to understand spoken or written English
  • to have questions regarding pain management answered and have your pain thoroughly assessed and promptly managed
  • to be informed, in advance, of any services or products and equipment available for care
  • to be informed at least 5 days in advance of the notice of cancellation or reduction of hospice services by Divine Hospice & Palliative Care , if the patient is discharged, or if Medicare or Medicaid criteria is no longer met. Exceptions include medical emergency, physician order to inpatient facility, or discharge to protect safety or staff member providing services.
  • to receive service whether or not an advance directive has been executed
  • to be referred to another provider if Divine Hospice & Palliative Care is unable to meet the patient’s needs or if the patient is not satisfied with care received
  • to be told what to do in the case of an emergency

Decision Making

Patients have the right:

  • to receive written information in a language and manner that is understandable regarding their rights, responsibilities and the Notice of Privacy Practices before care begins
  • to be notified in writing of the care that is to be furnished, the types (disciplines) and professional qualifications of caregivers who will furnish the care, and the frequency of the services that are proposed to be furnished under the hospice benefit
  • to participate in the planning of the care and in planning changes in the care, and to be advised that they have the right to do so
  • to refuse services and to be advised of the consequences of refusing care
  • to request a change in caregiver without fear of reprisal or discrimination
  • to be informed about Divine Hospice & Palliative Care policy on advance directives including a description of individual’s rights under Colorado state law
  • your Medical Power of Attorney / Health Care Agent or Person appointed pursuant to state law, has the right to exercise any of the rights listed in this document
  • to choose your attending physician


Privacy

Patients have the right:

  • to confidentiality with regard to information about their health, social and financial circumstances and about what takes place in their home
  • to expect the Divine Hospice & Palliative Care to release information, including the information contained in the clinical record, only as consistent with its internal policy, required by law or authorized by the client
  • to be provided with the HIPAA statement during the admission process

Financial

Patients have the right:

  • to be informed of the charges for which the patient may be liable
  • to receive this information, orally and in writing, within 30 days of the date that Divine Hospice & Palliative Care becomes aware of any changes in charges
  • to have access, upon request, to all bills for service received, regardless of whether they are paid out-of-pocket or by another party
  • to be informed of the hospice's ownership status and its affiliation with any entities to which the patient is referred

Dignity and Respect

Patients have the right:

  • to have relationship with Divine Hospice & Palliative Care that are based on honesty and ethical standards of conduct
  • to be informed of the procedures they can follow to lodge complaints with the hospice organization about the care that is (or fails to be) furnished and regarding a lack of respect for property or person
  • to know about the disposition of such complaints
  • to voice their grievances without fear of discrimination or reprisal for having done so
  • to be free from mistreatment, neglect, or verbal, mental sexual, and physical abuse, including injuries of unknown sources, and misappropriation of patient property from Divine Hospice & Palliative Care staff or any care providers in cooperation with Divine Hospice

Patient Responsibilities

  • to give accurate, honest and complete health information
  • to assist in developing and maintaining a safe environment
  • to inform Divine Hospice & Palliative Care when you will not be able to keep a home care visit
  • to request additional information concerning anything you do not understand
  • to be under the care of a Colorado Licensed physician

Divine Hospice & Palliative Care will assure that:

  • all medically-related hospice care is provided in accordance with physician's orders and that a plan of care which is developed by the patient's physician and the hospice interdisciplinary group in conjunction with the patient, specifies the services to be provided and their frequency and duration
  • all medically-related personal care is provided by an appropriately trained home health aide who is supervised by a nurse or other qualified hospice professional
  • any complaints will be promptly investigated and the results will be reported to the patient
  • you will be informed of Divine Hospice & Palliative Care ownership and management